Maplytics is a multi-language solution currently supporting the following languages:
English, Spanish, French, German, Portuguese, Turkish
Language support is available for end user pages i.e. Detail Map, Heat Map, Dashboard and Map on individual CRM records. However, the Maplytics Setting pages are available only in English.
If you are interested in Maplytics and are looking for a language not listed above, please connect with us at firstname.lastname@example.org. We have made the process of adding new language in Maplytics quite simple.
Is Maplytics a native Dynamics 365 / CRM application?
Yes, Maplytics is 100% native Dynamics 365 / CRM app. It is a managed solution designed to run natively within Dynamics 365 environment.
Where does Maplytics host my data?
Maplytics is a managed solution that runs natively within Dynamics CRM environment. Your CRM data is not hosted by Maplytics on any cloud services. However, it does communicate with third party service like Bing Map to complete its tasks.
Does Maplytics have a Partner Program?
Yes! We have a Maplytics Partner Program for Microsoft Dynamics CRM partner.
Please contact us on email@example.com for more information. Visit our Partner Page to check our existing Partners. www.maplytics.com/partners
How do I avail Maplytics support?
Please send us your issues at firstname.lastname@example.org, and our team will get back to you as soon as possible.
I am having issues while using Maplytics and ClickDimensions in Dynamics CRM
You will not find Maplytics in the My Apps sections. Open Dynamics 365 – Custom or Sales and go to Dashboard – ‘Maplytics Detail Map.' Alternatively, you can go to Account/Contact/Lead entity where you can find the two buttons Detail Map and Heat Map in Ribbon bar as shown below:
Also, make sure that you have clicked on ‘Configure’ button on the solution screen and added yourself in Team Maplytics.
Please contact us on email@example.com if you face any issues.
How to resolve ‘You do not have the privilege to use Maplytics’ issue?
There can be two possible reasons behind this:
• The user is not added in Team Maplytics: Go to Setting > Security > Teams > Maplytics and check whether the logged in user is added to Team Maplytics. If not, please add the user.
• The user does not have Maplytics Security Roles. Go to Setting > Security > User > Select the required User > Assign either ‘Maplytics User’ or ‘Maplytics Admin’security role.
I am unable to see Detail Map and Heat Map buttons in the ribbon bar. What is the reason behind this?
There are a couple of reasons behind this:
• You forgot to configure Maplytics setting. Go to Setting > Solution > Open Maplytics solution > Click on ‘Configure’ button. This will create Entity Map and Dashboard Records for Maplytics.
• Logged in User is not added to Team Maplytics. Go to Setting > Security > Teams > Maplytics and add the required user to Team.
How do I uninstall Maplytics solution?
We feel sad that you have to uninstall the solution. It’s pretty simple. Go to Setting > Solution > Select Maplytics > Delete. Maplytics is a managed solution, so it won’t affect any other entity or attribute of CRM.
I am unable to see Maplytics in my native language. What is the reason behind this?
There are two reasons behind this:
• Maplytics is currently available in six different languages; German, Spanish, French, Portuguese, Turkish, and English. English is the default language of the solution. If your native language is other than these six supported languages, Maplytics will load in the English language.
• If you have activated the language pack after importing Maplytics solution then on changing the language, the solution will be available in English language only. Please reimport Maplytics solution to resolve this issue.
Will it be possible to customize, add/remove/change features as per our requirements?
As of now, there is no provision in the solution to modify the functionalities. However, depending on your requirement, we can provide a customized solution suited to your business needs.
Can I add advance find views (personal views) and see them on the Map screen?
Yes, you can add as many personal views as you would like to see on the map.
Can I get Voice Directions of the Route on an iPhone or an iPad?
Routes are printable. You can save the route as PDF with turn-by-turn directions, or you can email and share the routes to an iPhone or an iPad for voice directions. Click on the vertical ellipsis menu for the Print option as seen below:
What field attributes are present in the ‘Select Category’ dropdown?
Category drop-down list contains the list of all field attributes (Custom as well as OOB) for the selected entity. It does not depend on the selected view. For example, in below screenshot Category will have a list of all field attribute from Account entity:
What views are present in the ‘Select Datasource’ list?
Maplytics binds the following views on the map:
• System Views
• Personal View
• Marketing List
• Maplytics Dashboard Records
Can I see multiple addresses of an entity on the map simultaneously?
One of the primary reason for this is that the records are not geocoded. Please make sure you have latitude and longitude data present in the CRM records. There are two ways to geocode CRM records using Maplytics:
• Run the Maplytics Geocoding workflow: Select records > Run Workflow > select 'Inogic.Maplytics.GeoCoding'workflow as shown below:
How many data source (or entities) can I plot simultaneously in Maplytics?
You can plot maximum three entities simultaneously on a map. You can visualize accounts, leads and contact simultaneously on a single screen of the map. The process of increasing this limit is reasonably simple for us. If you need this functionality, please contact us on firstname.lastname@example.org
Can I view my Accounts, Leads, Opportunities or Custom Entities on the Map?
Yes, with Maplytics plotting CRM data is very simple. You can plot any OOB or Custom entity on the Map. For Maplytics to plot the entities the prerequisite is; either that entity should have its address attribute, or it can be related to any other entity that has the address attribute. You will need to setup Entity Map for the custom entity before plotting on a map. Please refer to below link for the same: www.maplytics.com/configuration/setup-entity-map-configure-oob-custom-entities
Can I get a free license for sandbox/development environment on the purchase of Maplytics license for production instance?
Yes, please connect with us on email@example.com. Our Team will get back to you as soon as possible.
How do I extend my Maplytics trial/subscription?
To extend subscription/trial, please connect with us on firstname.lastname@example.org. Our Team will get back to you as soon as possible.
What is the termination clause for Maplytics after the subscription has started?
The client has to delete all the copies of the solution currently in possession. Please refer to the License Terms for the same, supplied along with Maplytics solution.
Can I increase the number of users in an existing subscription?
Yes! You can ask us to increase the numbers of users in a current subscription anytime. You will be charged on a pro-rata basis for the remaining period of the current subscription period.
Is Maplytics Billed per month?
Maplytics is billed Annually, however, it is priced on per month basis.
I am getting the message ‘The license version and CRM version mismatch.’ What should I do now?
Maplytics license always validates the CRM version. This message indicates that the current CRM version and the CRM version in Maplytics license are not same. Please contact us on email@example.com with your CRM details to get an updated license file.
How do I change who has Maplytics license?
You can always grant or deny access to Dynamics CRM users for Maplytics.
Navigate to Setting > Teams > Maplytics (Add or Remove members from this Team to grant or deny Maplytics access)
Do I need to buy a separate license for Bing Maps?